Refund & Cancellation Policy

Ormy · Version 1.0 · Effective 6 August 2026

1. Why we cannot refund you directly

Subscriptions bought inside the Ormy app are sold through the Apple App Store. Apple is the merchant of record: Apple takes your payment, Apple issues the receipt, and only Apple can reverse the charge. We never see your card details and we have no mechanism to refund you ourselves.

That is not us passing the buck. It is how in-app purchases work on iOS, and it is worth knowing because it means a refund request sent to us alone will be slower than one sent to Apple.

2. How to get a refund from Apple

1. Go to reportaproblem.apple.com and sign in with the Apple ID that made the purchase.
2. Choose Request a refund.
3. Pick a reason, select the Ormy charge, and submit.

You can also do this on your device: Settings → your name → Media & Purchases → View Account → Purchase History, then tap the charge.

Apple usually decides within 24 to 48 hours, and pays approved refunds back to your original payment method within about a week. The decision is Apple's, not ours.

2.1 What we will do to help

Email kyle.orm@turbolt.co.uk with the word "Refund" in the subject and tell us what happened. We will:

• reply within five working days, usually much sooner;
• write to Apple in support of your request where we can;
• tell you honestly if we think Apple is unlikely to agree, rather than let you wait;
• cancel any further renewals from our side where that is possible.

Please include the Apple receipt or order ID if you have it — it makes everything faster.

3. Cancelling a subscription or trial

To cancel: Settings → your name → Subscriptions → Ormy → Cancel Subscription.

• Cancelling stops the next charge. You keep full access until the end of the period you have already paid for.
• During a free trial, cancel at least 24 hours before it ends. Apple can begin the renewal up to a day early, so leaving it to the final hours risks the charge going through. Ormy will send you a reminder before your trial ends — that is rather the point of the app.
• Cancelling during a trial keeps your access for the rest of the trial period.

4. Your legal right to cancel (UK and EU)

If you are a consumer in the United Kingdom or the European Economic Area, you have a statutory right to cancel a distance contract within 14 days of entering into it, without giving a reason. That right exists whatever any policy says, and this section explains how it applies here.

How it works for a subscription. When you subscribe, you ask for the service to begin immediately. That does not remove your right to cancel within 14 days — but it does mean that if you cancel part-way through, we may keep an amount in proportion to the service you have already received. In practice, on a subscription this short, that amount is usually small or nil.

How to use it. Because Apple is the merchant of record, Apple operates this right on our behalf: submit the request through reportaproblem.apple.com and say that you are exercising your statutory right to cancel. You may also tell us by email at kyle.orm@turbolt.co.uk, using any clear statement — there is no form to fill in — and we will support the request with Apple.

If Apple refuses a request you are legally entitled to, tell us. We will take it up on your behalf, and where Apple will not resolve it we will make it right ourselves by other means.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or your equivalent national law, including your right to a repair, replacement, price reduction or refund where digital content is faulty, not as described, or not fit for purpose.

5. Where we will always back a refund request

We would rather have a fair reputation than an extra month's fee. We will support your request to Apple in every one of these cases:

• You were charged after a trial you meant to cancel, and you have barely used the app since. This is the most common request we get and we do not argue about it.
• You were charged twice, or charged for something you did not buy.
• A bug on our side meant the paid features did not work and we could not fix it for you.
• You bought the wrong plan and tell us within a few days.
• Someone else used your device or Apple ID to make the purchase without your permission.

6. Where a refund is unlikely

Being straight with you, so you are not left waiting on a "maybe":

• Part-used periods. Subscriptions are not pro-rated. If you cancel mid-period you keep access to the end of it, rather than getting a partial refund. This does not affect the statutory right in section 4.
• Long-past periods. Apple generally will not refund charges from many months ago, and we cannot override that.
• Missed reminders. Ormy is an assistant, not a guarantee, and it says so plainly before you ever pay — see clause 5 of the Terms of Service. A notification that arrived late is a reason to tell us so we can fix it, and we do want to hear about it, but it is not in itself a refundable fault. If Ormy is failing for you consistently, that is a different matter and section 5 applies.
• Change of mind after heavy use, outside the statutory window.
• Accounts closed for breaching the Terms of Service.

7. Purchases made outside the App Store

If in future you buy an Ormy subscription directly from us — through our website rather than the App Store — then we are the merchant, and this applies instead:

• 14 days, no reason needed. Email us and we refund in full.
• Refunds are returned to the original payment method within 10 working days of approval.
• Cancel at any time; access continues to the end of the paid period.
• Annual plans cancelled after the 14 days are refunded pro rata at our discretion where there are good reasons.

At the date of this policy, all Ormy subscriptions are sold through the Apple App Store, so section 2 is the route that applies to you.

8. Chargebacks

If something has gone wrong, please come to us or to Apple first. A chargeback raised with your bank without contacting either of us costs more to resolve and takes far longer for you. We may suspend an account with an unresolved chargeback until it is settled — but we will always try to reach you first.

9. Contact

Kyle Ormesher, trading as Ormy
kyle.orm@turbolt.co.uk — subject line "Refund"
We reply within five working days.